Shipping

Shipping can be complicated but to make life and ordering easier I have set a flat rate of $9.99 for all orders no matter the size.

I use Sendle for delivery of all orders with the exception of delivery to PO boxes, Parcel Lockers or remote locations.  In these instances, Australia Post will deliver your parcel.

I will endeavour to have your parcel out the door and on its way to you within 24 hours of your order being placed.

Please be aware, I cannot be held responsible for loss of parcels once they have left my hands and are on route to you.


Packaging

It’s a dirt Bag!

All Milotto & Co orders are sent in recyclable packaging.

I use hero packaging to send your orders. They are 100% home compostable and break down with absolutely no waste. No more plastic courier and postage bags hanging about for 100’s of years. Yay!!!

You can find out more about The Better Packaging Company by clicking on the link below.

https://betterpackagingco.com


Returns

We do not offer returns on cut fabric.

All efforts have been taken to ensure the accuracy of all photographs. Milotto & Co cannot be held responsible for accuracy in colours shown on screen as they can vary from screen to screen.

All fabric is inspected carefully before being sent out but on the rare occasion I miss a defect then please contact me as I may still have meterage in stock and able to replace.

Please follow all the care instructions as outlined in the product description as I cannot be held responsible for fabric that has been laundered incorrectly. See Samples for information to obtain colour & material samples)

Any claims on faulty items must be made within 14 days of receipt.  To make a claim please email me at hello@milottoandco.com.au


Samples

If you would like to sample a fabric before purchasing I am happy to send a small sample free of charge. Please email hello@milottoandco.com.au.


Privacy

Your privacy is a high priority. Our privacy policy is based on the national privacy principles in the Commonwealth Privacy Act 1988. You are able to access our website and browse our site without disclosing any of your personal information. We do not collect any personal or sensitive data from our visitors when they use our online services, except where the visitor initiates this. We do not collect information about our online visitors from other sources, such as private organisations, public records or bodies for web visitors. We do not release personal information or ‘data lists’ for the purpose of commercial sale. Phone numbers are required at check-out as a necessity for our shipping couriers, they are not used for any other purpose nor passed on to any third party.

Our Internet Services Provider (ISP), the company that owns the Website server that host our Website, may collect only the domain names and names of referring websites (not e-mail addresses of visitors). The ISP may aggregate information to measure the number of visits, average time spent on the Website and pages viewed. We may use this information to help us improve the operational performance and informational content of our Website.

If you register online or provide personal data to to Milotto & Co, this may be used to porvide you with information relevant to this site. We may store email addresses, telephone numbers, or other access devices so as to personally tailor information to you and to ensure your orders are delivered and received accurately.

There may be some links on this website that take you to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.